Return and Refund Policy

At Unitch, we strive to provide exceptional streaming service and customer satisfaction. This Return and Refund Policy outlines the circumstances under which refunds may be granted and the process for requesting them.

Last Updated: July 2025

1. Understanding Digital Services

Digital Content: Unitch provides digital streaming services, including access to movies, TV shows, documentaries, and other video content through subscription plans.

Nature of Service: Unlike physical products, our digital streaming service is consumed immediately upon access and cannot be "returned" in the traditional sense.

Subscription Model: Our services operate on a subscription basis with recurring billing cycles (monthly or annual).

2. General Refund Policy

No Standard Refunds: Due to the digital nature of our streaming service, we generally do not provide refunds for subscription fees once charged.

Service Consumption: Once you have access to our content library, the service is considered delivered and consumed.

Subscription Continuation: After cancellation, you retain access to the service until the end of your current billing period.

• Monthly subscriptions: Access continues until the end of the month
• Annual subscriptions: Access continues until the end of the year
• No partial refunds for unused portions of billing periods
• Cancelled subscriptions will not auto-renew for the next period

3. Exceptional Refund Circumstances

We may consider refunds in the following exceptional circumstances:

• Technical Issues: Prolonged service outages or technical problems preventing access to content
• Billing Errors: Incorrect charges due to system errors or processing mistakes
• Unauthorized Charges: Charges made without proper authorization or due to account security breaches
• Service Failures: Inability to deliver promised service features or content access
• Legal Requirements: Refunds mandated by applicable consumer protection laws
• Exceptional Circumstances: Other situations evaluated on a case-by-case basis

4. Refund Request Process

Contact Customer Support: All refund requests must be submitted through our official customer support channels.

Required Information: Please provide the following details with your refund request:

• Account email address and subscription details
• Billing information and transaction ID
• Detailed reason for the refund request
• Supporting documentation (screenshots, error messages, etc.)
• Date and time of any technical issues experienced

5. Refund Processing Timeline

Request Review: All refund requests are reviewed within 5-7 business days of submission.

Decision Notification: You will be notified of our decision via email within the review period.

Processing Time: Approved refunds are processed according to the following timeline:

• Credit Cards: 3-5 business days after approval
• Debit Cards: 5-7 business days after approval
• Digital Wallets: 1-3 business days after approval
• Bank Transfers: 7-10 business days after approval

Note: Processing times may vary depending on your financial institution and payment method.

6. Partial Refunds and Service Credits

Service Credits: In some cases, we may offer service credits instead of monetary refunds.

Partial Refunds: May be considered for significant service disruptions affecting a portion of your billing period.

• Credits can be applied to future subscription payments
• Service credits do not expire and remain on your account
• Credits cannot be transferred to other accounts
• Partial refunds are calculated based on the duration of service impact

7. Account Termination and Final Payments

Voluntary Termination: Account closure by user request does not automatically qualify for refunds.

Service Termination: If we terminate your account for policy violations, no refunds will be provided.

Final Billing: Outstanding balances must be settled before account closure.

8. Dispute Resolution

Internal Review: All refund disputes are first handled through our internal customer service process.

Escalation Process: Unresolved disputes may be escalated to senior customer service management.

External Resolution: If internal resolution fails, disputes may be subject to:

• Consumer protection agency mediation
• Payment processor dispute resolution
• Legal arbitration as outlined in our Terms and Conditions
• Small claims court proceedings where applicable

9. Prevention and Best Practices

Subscription Management: To avoid unwanted charges and refund requests:

• Review subscription terms before signing up
• Set calendar reminders for trial period endings
• Monitor your account settings and billing information
• Contact support immediately if you experience technical issues
• Keep your payment information updated to avoid processing errors
• Understand the difference between subscription plans and features

10. Policy Updates and Communications

We may update this Return and Refund Policy from time to time. Changes will be communicated through:

• Website policy page updates with revision dates

Continued use of the service after policy updates constitutes acceptance of the revised terms.

Contact Information for Refund Requests

For refund requests or questions about this policy, please contact us through the following channels:

• Email: [email protected]
• Business Address: G1 Plot : 34 D-8/1 2nd cross street, Andal nagar, Adambakkam, Chennai 600088, India

Important Note: This Return and Refund Policy should be read in conjunction with our Terms and Conditions and Privacy Policy. In case of any conflicts, the most recently updated policy will take precedence.

Customer Commitment: While we maintain a strict refund policy due to the nature of digital services, we are committed to providing excellent customer service and will work with you to resolve any legitimate concerns about our service quality.